Shipping & Returns

Shipping

UK Delivery 

We offer FREE next day delivery with DHL on all UK deliveries.

(If outside the UK mainland you will be asked to pay an extra carriage charge if the website does not automatically add it.  This includes Northern Ireland and the other islands of the UK).

All items are shipped out on a next available day service using DHL. Please ensure to have your orders placed online before 3pm.

If you have missed our online 3pm deadline we may be able to send your goods via Royal Mail, please call us on 01942 205504 to enquire. (Additional Delivery Charges May Apply)

Orders placed over the weekend (Saturday / Sunday) will be processed the following Monday (Except Bank Holidays) for delivery the next available day.

Overseas Delivery

Our website will give you an exact price for delivery to your desired country. Again, all international parcels are sent via DHL, and a tracking number will be supplied.

Overseas deliveries will be sent out approx 1-2 working days after the order has been processed.

To get a shipping quote, simply find the product(s) you are looking for, add them to your basket, select your country in the delivery section, and your shipping cost will be calculated.

Returns

If any item is found to be defective within the guarantee period please get in touch with us via phone +44 (0) 1942 205504 or you can send an E-mail to the following address returns@mkwheatingcontrols.co.uk. We will replace any item within 7-14 days after it has been found to be defective.

Returning an Item

Original packaging and contents, and receipt must accompany all returns.

Please do not send items without first speaking to our returns department, you can either call us on +44 (0) 1942 205504 or mail us at returns@mkwheatingcontrols.co.uk so we can issue you with an RMA number, as we will not accept returns without this number.

Pack your item securely making sure you include your Order ID number (if known) (you can request your Order ID Number by emailing our returns team at returns@mkwheatingcontrols.co.uk  Be sure to include your name and address and original receipt.

Collections

MKW Heating Controls can arrange for your items to be collected and returned to our stores for you, please note if your item is deemed to be in working order then MKW Heating Controls will charge you for this service.

Using the Post Office

We advise that you use the "Compensation Fee Parcels" service for parcels valued over £20.00, or obtain a "Proof of Postings Certificate" for parcels under £20.00. Please ensure your parcel is covered for the value of its contents.

MKW Heating Controls will not be held liable for ANY items returned by a customer. For any refund processed, a confirmation will be sent to you via e-mail. For any replacement, we will process your request within 24 hours, however please allow 14 days turnaround from the time you send your item back to us to redelivery. Please note that any warranty offered does not cover any carriage charges incurred...

Original packaging and contents, and receipt must accompany all returns.

Please do not send items without first speaking to our returns department, you can either call us on +44 (0) 1942 205504 or mail us at returns@mkwheatingcontrols.co.uk so we can issue you with an RMA number, as we will not accept returns without this number.

Return of Unwanted Goods

You must notify MKW Heating Controls before returning any item and obtain a RMA number, without this number mkwheatingcontrols.co.uk will not accept your goods, unwanted goods will incur a handling charge of 25%. All unwanted goods must be returned within 7 days.

Faulty Items

All items returned as faulty will be tested by our engineers. If the item is found not to be faulty a restocking fee of 25% will be charged. Your statutory rights are not affected

If we believe your problem would be better dealt with by the manufacturers we will advise you accordingly, the main reason we do this is to ensure that you receive the best possible support on their products.

Replacing a Product

We will replace your item with the same product or to the same value as the one you have returned at the time of purchase.

We are unable to offer refunds on products over 14 days from date of purchase.

Refunds are offered in the way of a CREDIT NOTE, this does not affect your statutory rights

If the item(s) are tested faulty they will be either replaced by mkwheatingcontrols.co.uk or returned to manufacturer for repair/replacement. .